by: Colin Plaisance
The classic joke used to be that when you walk out of a Starbucks you see walk across the street to see another Starbucks. Recently that joke has faded. Is it because people realize that it isn’t true? Is it because the joke has gotten old? I believe its because Starbucks realized what there reputation was. They saw that with because they are everywhere they needed to make sure that that every community felt a connection to Starbucks.
Many people viewed Starbucks as a perfect example of a major corporation trying to take over everything. What people didn’t realize was that unlike many other coffee shops they acquire their coffee beans through fair trade. They call every employee a partner. They also believe that their job was to truly connect with a community.
Starbucks launched a major ad campaign in 2009. At this point Starbucks was solidly viewed as overpriced coffee and in the current economy its one of the first things to be taken of the budget. They decided to send out many messages including “If it isn’t perfect we’ll make it again. If it still isn’t perfect make sure you are in a Starbucks.” They started by launching many Youtube videos of employees asking what they thought of the campaign.
Starbucks realized they were losing their foothold in many areas because other shops were telling their stories. Because these shops are more local they appeared preferential to the evil Starbucks Corporation. The point of the campaign was to show that Starbucks exists for its customers and the community. This continues today. The best example was to spread holiday cheer by placing magnetic Starbucks cups on hoods of cars and passing out gift cards to all good Samaritans that brought it to the driver’s attention. Starbucks has transformed from an evil corporation to a community-involved company that as always provides not just but Starbucks.





